She drives Chorus’ key strategic priorities enterprise wide including end to end business and operational improvement, improved customer and digital experience, enabling growth initiatives and the transition into a fibre utility regulatory model. She leads the strategy, regulatory, transformation and customer experience teams and established the fibre migrations team.
Vanessa understands fast paced market and competitive dynamics and the regulatory environment. Her EU, UK and NZ experience means she’s an expert in complex stakeholder strategies and how policy change interplays with commercial operations and markets, particularly for regulated infrastructure businesses.
Vanessa is values-based and outcomes-focused. She champions diversity, inclusion, culture and teams. She’s an accredited coach and is actively involved in the development of others.
She has an LLB (Hons), postgraduate certificates and is a member of the New Zealand & Australian Institutes of Directors and Global Women. As a recipient of the Prime Minister’s Business Scholarship in 2018, she attended MIT’s Advanced Management Programme in 2019. She’s also attended Stanford University d.school on Customer Focused Innovation and promotes the use of design thinking and agile ways of working.
As the former General Counsel & Company Secretary she established and led legal, company secretariat, regulatory and policy affairs, economics and modelling, risk & internal audit, and compliance functions. She was part of the small core team that led the whole of the ultra-fast broadband negotiations, demerger and policy change processes.