Variations to UFB Services Agreements and Special Offers

From time-to-time we run special offers to support you and your customers. These special offers generally do not require you to sign the General Terms but mostly incorporate the General Terms by reference.  The specific terms of a special offer may vary these General Terms.  

The special offers target particular initiatives and/or trials. This page provides a brief summary of the variations to the Chorus UFB Service Agreements Offer in relation to special offers and provides a link to the relevant underlying documentation. You will need to read the documents detailing the terms of the special offer itself, and sign the relevant offer letter indicating your acceptance of those terms.

Please contact your Chorus Account Manager to take advantage of these special offers.

Current Offers 


Better Broadband offer

Over the past six months our Broadband Upgrade Offer has helped you upgrade new and existing customers to fibre or VDSL. As this offer expires on 30 September 2017, we’re launching a new offer.

We’re supporting you through a more targeted approach. We want to help you acquire new customers to add to your base, or upgrade targeted customers. We’ve developed two prospect lists, who we believe will benefit most from better broadband. We’d like to work with you to target these customers.

MDU Bulk Service Request Offer

Across New Zealand there are 50,000 tenancies in MDUs that are fibre ready, but you’ve told us that managing the experience for these connections can be difficult when you try to manage multiple connections to a building. 

As a result, from 13 June 2016 we’ll be offering additional support for orders through the installation process to ensure a better customer experience via the new MDU – Bulk Service Request offer. Some conditions apply.

In-flight Order Management Offer Agreement

The In-flight Order Management Offer Agreement is ready to be signed by any customer wanting Chorus to help progress up to 1,000 orders from a held status to the next stage in the lifecycle of the installation process for all Bitstream 2 and Bitstream 2 Accelerate Plans, including Evolve, Education and Business. This means that our team will investigate the held order and may contact your customer to agree appointment dates, if needed. An executable version is available from your Chorus account manager.

The Offer letter is available for signing from commencement date 7/3/15 to 30/9/16 with offer is available until 31 December 2016. We agree the start date and on boarding process when you sign the offer. 

Install Support Offer Agreement 

The Install Support Offer Agreement is ready to be signed by any customer wanting Chorus to manage communication with consumers during installation process for all Bitstream 2 and Bitstream 2 Accelerate Plans, including Evolve, Education and Business. An executable version is available from your Chorus account manager.

The Offer letter is available for signing from commencement date 22/2/15 to 30/9/16 with offer is available until 31 December 2016. We agree the start date and on boarding process when you sign the offer. We will advise by June if the offer will continue after Dec 2016.

Gigatown Dunedin Offer Trial Agreement 

The NGA Gigatown Dunedin Offer Trial Agreement is ready to be signed by any customer wanting to provide Gigabit services in Dunedin. An executable version is available from your Chorus account manager.

The agreement has been recently updated to include the Gigatown Educational offer, which will be available from 4 December 2015.

These services will be available to be ordered by the Online Order and Tracking (OO&T) system and the Chorus Portal. The Gigatown Dunedin offer is available until 31 December 2018.

Multicast Pricing Promotion

On 22 May 2014 Chorus launched a Multicast Pricing Promotion. This promotion is available until the end of December 2019. 

UFB Business Install Offer 

On 2 October 2013 Chorus offered a UFB Business Installation Offer which provides a Chorus Business Basic Install free of charge for the duration of the offer. The offer includes the following UFB business plans for Single Dwelling Units in a Chorus UFB Zone: NGA Evolve 3, NGA Evolve 4, NGA Business 1, NGA Business 2, HSNS Premium (Bitstream 4) - all speeds, Direct Fibre Access Service (DFAS) and Bandwidth Fibre Access Service (BFAS). We will advise you if any new plans are included in the offer as they are released.  The offer is available immediately. 

Next Generation Access (NGA) Residential Installation Offer 

On 15 December 2012 Chorus made a NGA Residential Installation Offer which provides a Chorus Basic Install free of charge for the duration of the offer. The offer includes the NGA connections for residential end users in Single Dwelling Units, MDUs up to 3 stories and ROWs but excluding gated communities. The offer is available immediately. 


Expired Offers 

The special offers detailed below have expired and are no longer available.

Inter-Candidate Area Transport (ICAT)  

On 5 November 2013 Chorus launched the ICAT service (renamed from Inter-candidate Area Backhaul) on a trial basis. ICAT is a new optical transport network connecting New Zealand’s major urban centres. The trial will run for 6 months or until a maximum of 100 service orders requesting this service have been received. The trial offer will apply to orders submitted by you between 1 December 2013 and the end of May 2014.  

Single Fibre Working Trial for Fibre Services 

On 29 October 2013 Chorus launched a single fibre connection for selected services on a trial basis; 1Gbps HSNS Premium Glass only, UCLL Backhaul (for distances up to 60km), Ethernet Interface for 100Mb UCLL Backhaul (for distances up to 60km) and UFB Handover Link. This new service connection is being trialled for a period of 6 months or until a maximum of 100 service orders requesting this service have been received. The trail offer will apply to orders submitted by you between 29 October 2013 and the end of April 2014.  

Secondary plans trial

On 30 October 2014 Chorus launched secondary plans on a trial basis. These new plans are being trialled for a period of one year or until a maximum of 1,000 service orders requesting these plans have been received.

NGA Gigatown trial 

On 01 October 2014 Chorus launched a Gigatown Gigabit service on a trial basis. This new service is being trialled for a period of approximately nine months or until a maximum of 1,000 service orders requesting this service have been received.

The trial offer will apply to service orders submitted by you between 15 October 2014 and the 30 June 2015.   Orders can only be placed for connections in UFB areas until 27 November and after that in the winning Gigatown area.

This trial agreement has been superceded by the Gigatown Dunedin agreement.

Bitstream 3A Right Performing – Trial 

On 12 March 2014 Chorus launched a Bitstream Right Performing service on a trial basis. This new service is being trialled for a period of 12 months or until a maximum of 1,000 service orders requesting this service have been received. The trial offer will apply to service orders submitted by you between 1 April 2014 and the end of March 2015. Informer 201 dated 2 July 2014 gave notice that this trial ended 1 August 2014 with launch of accelerate plans.  

 

High Speed NGA Promotion Offer  

On 5 September 2013 Chorus made a $500,000 marketing fund available to support promotional initiatives for NGA connections.  The following plans were included NGA Evolve 4, NGA Education 3, NGA Business 1, NGA Business 2.  The promotion ran from 1 October 2013 to 31 December 2013 and has now expired.

Marketing Fund Offer  

On 21 December 2012 Chorus made a $500,000 marketing fund available to support promotional initiatives for NGA connections.  The following plans were included NGA Evolve 4, NGA Education 3, NGA Business 1, NGA Business 2.  The promotion ran from 21 December 2012 to end of June 2013 and has now expired.   

UFB and RBI Educational Introductory Offer  

On 6 September 2012 Chorus made a UFB Educational Introductory Offer which provides an account credit for the UFB or RBI education services connected to five eligible schools and one 1G or 10G handover link.  The offer was for the period until 30 June 2013 and has now expired.

Legacy Fibre Subdivision Offer  

On 21 February 2012 Chorus made a the Legacy Fibre Subdivision Offer, which provided Chorus UFB NGA services in existing legacy fibre subdivisions free of rental or install charges for the period until 1 September 2013.  This offer was extended on 5 September 2013 until 31 March 2014.  The offer has now expired. 

Next Generation Access (NGA) Introductory Offer  

In February 2012 Chorus made a NGA Introductory Offer which provided a UFB service free of charge for the duration of the offer.  This offer was extended in May 2012 until the earlier of August 2012 or the date on which a NGA Residential Offer was signed in relation to the UFB service.  The offer has now expired.   

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